Coast Mountain College (CMTN), Terrace Campus, invites applications for a regular full-time Client Services Analyst role commencing as soon as possible. We are seeking a passionate individual who wants to join us in our goal to become the college of choice for experiential, place-based learning allowing students to learn both in the classroom and in the spectacular outdoor spaces that are so unique to this part of Canada. Salary will be in accordance with the BCGEU Support Staff, Level 7: $2,186.10 biweekly plus a comprehensive benefits plan.
CMTN is dedicated to employment equity and diversity by providing a workplace that is inclusive and welcoming. It is our aim to reflect the diversity found in our unique region throughout CMTN’s workforce.
Our team is committed to Indigenization, Inclusion, Diversity, Equity, Accessibility, and Internationalization. All qualified candidates are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. Individuals who anticipate needing accommodations for any part of the application process, may contact HR in confidence, prior to the closing date.
Duties: The Client Services Analyst position provides front-line technical support for the College’s technology environment and serves as the primary point of contact for faculty, staff, and students requiring assistance with institutional systems and devices. The role is responsible for responding to service requests and incidents, troubleshooting hardware and software issues, installing and configuring endpoint devices, and supporting access to institutional application services. The position operates within a multi-campus environment and requires strong client service skills, technical troubleshooting ability, and the capacity to manage multiple requests through the College’s service management processes. The role contributes to the effective delivery of IT services by ensuring end-user systems and technologies are functioning reliably and that support requests are addressed in a timely manner.
Duties will include but will not be limited to the following:
- Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up
- Answer basic questions or resolve basic computer problems in an expedient manner
- Determine level of technical assistance required and escalate issues where required
- Provide front-line technical support for the College’s technology environment, log and track IT issues, maintaining records of all issues and resolutions
- Follow-up and update status and information
- Install and perform minor repairs to hardware, software, and peripheral equipment
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software
- Perform other related duties of similar scope and complexity