Frequently asked questions

Library staff are here to help you. Can't find anything to help with your course work? Not sure how to cite something? We can help. Just visit us or ask us. Your success is our top priority.

AskAway is a chat assistance service provided by British Columbia's college and university libraries.

Students and employees are entitled to Coast Mountain College ID cards. To obtain your CMTN All-in-One ID card please follow these steps:

1. Send us a picture of yourself. Please ensure that you are the only one in the photo and that your head and shoulders are visible. Remember that this is your formal student identification. Please consider an appropriate background and clothing for your photo. Eyeglasses and smiles are permitted, but please remove sunglasses and hats that shade your face.


2. Photos should be sent to the contact below for the campus where you intend to pick up your ID card:
   Hazelton: hazelton@coastmountaincollege.ca
   Prince Rupert: library@coastmountaincollege.ca
   Smithers: kwilliamson@coastmountaincollege.ca
   Terrace: library@coastmountaincollege.ca


3. A member of our Library or Enrolment Services teams will contact you with a specified pick-up time for your card.


4. Arrive at your home campus at the specified time with government issued photo ID for pick-up.

The replacement fee is $15 plus applicable taxes.

Please visit your campus library with your ID card.

Yes and it's free. Visit your local campus library.

To provide our borrowers with circulation services, Coast Mountain College library obtains and stores borrower's information (i.e. name, home address, phone number, and email address) in its Integrated Library System. This system is located in Montreal. Personal information is collected under the legal authority of the College and Institute Act section 41.1(2)(a) and the Freedom of Information and Protection of Privacy Act section 26. This information is used by the library only and is used for borrowing, placing holds, renewing library material and notifying borrowers when items are due or ready to be picked up. For questions and additional information contact Michele Cook, Coordinator, Library Services (1.877.277.2288 or mcook@coastmountaincollege.ca).

No.

No.

• Books are loaned for 4 weeks.
• Videos are loaned for 1 week.
• Special arrangements may be made to borrow items that normally aren't loaned such as books from the Reference Collection.

Yes. But there's a limit of 3 renewals per item.

Renewals may be requested in person, by phone, by e-mail, or online in the library's catalogue.

Please contact the library.

No.

You'll be charged for the replacement cost of the item plus a $7.50 service fee. The College will not provide mark transcripts or permit you to register in courses until such bills are paid.

Yes. These are called interlibrary loans. They are free. You may request as many as you need. Expect to wait 7 to 10 days for an item to arrive from another library. The loan period is set by the lending library. Loan renewals depend on the lending library's policy. Article copies are yours to keep.

Yes. Anyone can freely access the library's catalogue. Access to our licensed databases and e-books is restricted to students and employees.

To access the library's licensed databases from off-campus you will be required to login.

Your username is your CMTN email address.

Your CMTN email address is your Brightspace username followed by @coastmountaincollege.ca. For example: abcde123@coastmountaincollege.ca.

Your password is identical to your Brightspace password.

Below is a picture of the login form.

   

Please use the library's catalogue.

You may request loans by any means: in person, telephone, e-mail, or you may submit your requests using a paper form you'll find in the library. You also may submit requests online. Use the catalogue's "Request loan" link to request loans. Please note that you require a PIN in order to place online requests. If you do not know your PIN, please contact the library.

1. Go to the library's catalogue.

2. Search the catalogue.

3. Use the Request loan link to request loans.

4. Complete and submit the form. If you do not know your library PIN, please contact the library.

• Try your public library's catalogue:
  • Terrace Public Library
  • Prince Rupert Public Library
  • Smithers Public Library
  • Hazelton District Public Library
  • Kitimat Public Library
• You can also search all of BC's public library and college and university library catalogues at once using the Illume catalogue.

You may request interlibrary loans by any means: in person, telephone, e-mail, or you may submit your requests using a paper form you'll find in the library or this online form.

Search the library's article databases. Some of the databases are limited to particular subjects; some databases include many subjects. Choose a database based on your topic. Please ask a librarian for advice.

Articles aren't always available online; sometimes databases only provide descriptions of articles. If the "full-text" of the article is not available online, you may request a copy by any means: in person, telephone, e-mail, or you may submit your requests using a paper form you'll find in the library. You also may submit requests online.

Please see our Primary Sources FAQs

Please see our Peer Review FAQs.

Learn more by visiting our Plagiarism FAQs.

Please see our Copyright FAQs.

Snacks and drinks in covered containers are permitted in the library.

Yes.

• The Terrace campus has 10 computers.
• The Smithers campus has 6 computers.
• The Prince Rupert campus has 8 computers.

See Service Fees. You may buy printing privileges at the following locations.

• Terrace campus Registration.
• Smithers campus.
• Prince Rupert campus Bookstore, Reception, or Registration.

Press Ctrl + Alt + Delete and select "Change a password".

No.

Yes. Wireless is available in the Prince Rupert and Terrace campus libraries.

Yes. Photocopiers are available in the Prince Rupert, Smithers, and Terrace campuses.

See Service Fees.

• Prince Rupert
  • Two six-seat seminar rooms
  • Reservations can be made on sign-up sheets outside each room or at the service desk
• Smithers
  • One seminar room
  • Reservations can be made at the service desk
• Terrace
  • Three four-seat seminar rooms
  • Reservations can be made on sign-up sheets outside each room

 

Yes. However, donations will be accepted only if no stipulations or restrictions as to their use or disposal are attached.

Yes. An appraisal of the "fair market value" of the donation is required. Fair market value is the price a willing buyer and seller would arrive at independent of one another and in full knowledge of all facts. It is not necessarily the insurance value. When the value of the donation is $1,000 or less, the Canada Revenue Agency will accept an appraisal done by the library. If the value of the donation exceeds $1,000 and finding an independent appraiser is difficult or involves unreasonable expense, the Canada Revenue Agency will consider an appraisal done by the library. Tax receipts for less than $25 will not be issued. Sample texts and other items received free of charge by the donor are not eligible for tax receipts.