Customer Services Representative (Terrace)

Coast Mountain College (CMTN), Terrace Campus, invites applications for a continuing full-time Customer Services Representative commencing as soon as possible. Salary will be in accordance with the BCGEU Support Staff, Level 5: $2,030.00 biweekly plus a comprehensive benefits plan.

We are seeking passionate individuals to join us in our mission to become the college of choice for experiential, place-based learning – where students learn both in the classroom and in the spectacular outdoor spaces unique to this region of Canada.

CMTN is dedicated to employment equity and diversity by providing a workplace that is inclusive and welcoming. It is our aim to reflect the diversity found in our unique region throughout CMTN's workforce.

Our team is committed to Indigenization, Inclusion, Diversity, Equity, Accessibility, and Internationalization. All qualified candidates are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. Individuals who anticipate needing accommodations for any part of the application process, may contact HR in confidence, prior to the closing date.

Duties:  The Customer Services Representative will serve as the first point of contact for prospective students and community members. This role is essential in creating a welcoming and supportive experience for all callers, whether by phone, text message, or email. The successful candidate will provide accurate information, guide individuals through processes, and connect them with the right departments to ensure smooth communication across the college.

Duties will include but will not be limited to the following:

• Answer incoming calls and emails promptly and professionally, recording outgoing messages for holidays, hours of operation, and closures
• Respond to inquiries via college email accounts, prioritizing recruitment inbox.
• Stay up-to-date and informed about a wide range of materials related to Coast Mountain College, including program offerings, departmental functions, and institutional updates.
• Provide accurate information about programs, applications, payments, and services.  
• Communicate with prospective students via text message when appropriate and maintain accurate records of inquiries  
• Receive and process credit card payments over the phone.
• Direct callers to appropriate departments or personnel, keeping up to date on staffing changes, and book appointments with advisors, learning assistants, accessibility, and health services as needed.  
• Other related duties of similar scope and complexity as assigned

A minimum of a two-year diploma or undergraduate degree (preferably in Business, Education, Communications or Marketing) along with 3 years of experience in the areas of student customer service, hospitality, or sales.

Required knowledge, skills, and abilities include:

• Knowledge of Colleague, Outlook, MS Office and social media platforms
• Exceptional phone manner and interpersonal communication skills with the ability to maintain a courteous and informative tone
• Strong written and spoken English proficiency
• Experience with professional email and text messaging
• Strong multi-taking skills with the ability to prioritize tasks
• Record-keeping and data collection experience
• Resourceful problem-solving and sound judgement
• Collaborative relationship-building skills with training in de-escalation and conflict resolution

Preferred Qualifications:

• Familiarity with post-secondary education system
• Experience working in a fast-paced environment
• Commitment to equity, diversity, and inclusion

To apply please send a cover letter, quoting competition #25.103B, and an up-to-date resume to:

Coast Mountain College, Human Resources, Email: apply@coastmountaincollege.ca

NOTE: Only complete applications (with a cover letter and resume included) received to the above noted email address will be considered.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

• Marketing & Recruitment

• Terrace