MFA Setup Guide

A: If you are unable to scan the QR code, select “Can’t scan the QR code” below the QR code on your computer screen. Microsoft will display an Account Name and Secret Key.

On your mobile device:

1. Open the Microsoft Authenticator app.
2. Select + (Add account).
3. Select Other account.
4. Select Enter code manually.
5. Enter the Account Name and Secret Key displayed on your computer.
6. Select Finish to complete the setup.

Note: The Account Name and Secret Key must be entered exactly as displayed.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

A: This can happen when there is a partial or stale MFA enrollment from a previous registration attempt. In this situation, the account may still have an existing MFA method associated with it, even though Microsoft Authenticator is not currently installed on your phone. 

Please reach-out to registration office.

A:  While Microsoft 365 supports multiple MFA methods, this guide covers only the Microsoft Authenticator app. Students may choose to use other supported authentication methods; however, Coast Mountain College support for MFA is limited to Microsoft Authenticator. Support resources and troubleshooting assistance are available only for Microsoft Authenticator.

To view other available sign-in methods, select 'Other options' and choose from the options displayed.

Alternatively, select 'Set up a different authentication app' and click 'Next' to proceed with another authenticator.